**What is carliftcenter.com’s free shipping domestic freight policy?**
Most products on this website, including BendPak and Ranger brand products, include FREE destination delivery. FREE SHIPPING items will be delivered freight prepaid to all direct shipping points located within the 48 continental United States. Accessory-only shipments or service parts orders are generally not eligible for free freight. Orders for accessories or service parts are subject to a per-piece freight charge based on package weight and destination zone.
**How long does free shipping take?**
For free shipping orders, delivery will typically take between 15 to 21 days. A tracking number will be provided within 5 days of your order being processed.
**What is the Rural Area Transportation Zone (RATZ) surcharge?**
FREE SHIPPING items located within a rural shipping area may be charged an incidental RATZ surcharge. Rural Area Transportation Zones are based on transportation lane accessibility and functional proximity to major highways and shipping lanes. Refer to the BendPak website's footer section for a listing of Rural Area Transportation Zones. ZIP codes within a RATZ Surcharge area are generally very rural and make up a small percentage of the US territory.
**What are accessorial charges and freight surcharges?**
Even though FREE SHIPPING applies to most domestic orders, in some cases, accessorial charges may apply for specialized freight services beyond normal pickup, transport, and delivery. All domestic dealers are responsible for paying accessorial charges related to their orders. Examples of accessorial fees include:
- **Lift Gate**: If a shipment is delivered to a facility without a loading dock or adequate material handling equipment, requiring specialized lift gate service, a $135.00 fee will apply.
- **Residential Pickup/Delivery**: If a shipment is picked up or delivered to a residential area or private residence, a $40.00 fee will apply.
- **Re-Delivery/Return Trip**: A $75.00 charge will apply for each re-delivery.
- **Pre-Delivery Phone Notification/Appointments**: A $5.00 charge will apply for notifying consignees of delivery.
- **Waiting Time**: A fee may apply if the driver experiences significant wait time.
- **Storage Charges**: A storage fee may be charged if a shipment needs to sit with the carrier for a specific delivery date.
- **Special Delivery Destinations/Limited Access**: A minimum $100.00 charge applies for delivery points with limited or high-security access (schools, military bases, trade shows, etc.).
**Are there additional freight charges to Alaska, Hawaii, US Virgin Islands, and Puerto Rico?**
Yes, additional freight charges apply for all shipments to Alaska, Hawaii, US Virgin Islands, and Puerto Rico, as well as for expedited or guaranteed delivery requests. Contact **carliftcenter.com** for quotes prior to placing your order.
**What is carliftcenter.com NOT responsible for?**
We are not responsible for additional charges related to:
- Renting or acquiring equipment necessary to unload items from the carrier’s vehicle.
- Delivery restrictions for residential areas.
- Lift gate services unless prepaid before shipment.
**What is a Bill of Lading?**
The Bill of Lading is a signed acknowledgment by the carrier of receipt of the shipment in good condition. If goods are damaged or missing, the consignee should not accept them until the carrier notes the issues on the freight bill.
**What should be done about concealed damage?**
Notify the freight carrier immediately if hidden damage is discovered, and request an inspection within 48 hours. File your claim promptly with the carrier using supporting documentation (bill of lading, freight bill, photos, etc.).
**What will manufacturers do about missing or incorrect products/parts?**
Our manufacturer will consider replacing any missing or incorrect products/parts from shipments, provided the consignee reports such items to Customer Service within 30 days of receipt.
**Is Manufacturer(s) FREE SHIPPING policy really in my best interest?**
Yes. Consumers are becoming adept at comparing prices, and unexpectedly high shipping fees are often the top reason for abandoned purchases. **carliftcenter.com** works to negotiate reduced shipping costs with carriers to pass the savings to customers.
**Do the concrete requirements meet national or regional seismic requirements as prescribed by UBC or IBC?**
Each lift comes with installation instructions and concrete fasteners meeting the ANSI/ALI ALCTV-2006 standard. However, lift buyers are responsible for adhering to special regional structural and seismic anchoring requirements as specified by UBC or IBC.
**What if I cannot unload the product at my home or business?**
Options include:
1. Having the product shipped to a freight terminal for customer pickup.
2. Arranging for installation with a local contractor who may take delivery on your behalf.
3. Utilizing lift gate services for an additional charge, though customers are responsible for unloading the product.
**What shipping carriers do you offer?**
- **FedEx** for small packages.
- **Truck Freight** for medium-duty products.
- **Flatbed Carriers** for heavy-duty or oversized products.
**If I have an item shipped by truck freight, is the driver responsible for unloading?**
No, truck freight companies do not require their drivers to unload shipments. It is the buyer's responsibility to unload the freight at their location.
**Is lift installation included in the price?**
No, but **carliftcenter.com** can help source local contractors for installation.
**What about sales tax?**
Orders destined for California are subject to applicable state sales tax unless a tax-exempt certificate is provided.
**Does my lift come with the necessary anchor bolts/hardware?**
Yes, lifts ship with the necessary anchors for installation.
**Does hydraulic fluid come with the lifts?**
No, hydraulic fluid is not included due to DOT and insurance restrictions. Customers should purchase standard 10-weight, non-foaming, non-detergent hydraulic oil or Dexron-III ATF fluid.
**Do I need a special floor to support the lift?**
Most residential or commercial foundations are strong enough, but always adhere to the concrete specifications provided.
**What is the ceiling height required for a lift?**
Ceiling height requirements vary by model and vehicle type. Check the product specification page for details.
**Can a “call ahead” delivery appointment be made?**
Yes, we offer a “call ahead” service for a minor fee. This service may add 1-3 days to your delivery estimate.
**What if my freight is damaged?**
Sign “damaged” on the freight bill and take digital photos. It's important to make notes and file a claim immediately with the carrier.